Sturdy Todd, owner · Charlotte, NC · since 1985 5.0 on Angi · 228 reviews

Broken Spring Replacement

A-1 Door Services replaces broken garage door springs in the Charlotte area, both torsion springs above the door and extension springs along the tracks. If you heard a loud bang in the garage and the door now will not lift, a spring has almost certainly broken. Call Sturdy Todd.

How to tell a spring has broken

A broken spring usually announces itself with a loud bang, then a door the opener can barely lift.

The inside of a sectional garage door with its torsion bar
  • A loud bang from the garage, like something heavy fell.
  • The opener hums or strains but the door only lifts a few inches.
  • You can see a gap in the coil of the spring above the door.
  • The door feels far too heavy to lift by hand.
  • The door drops fast when it closes.
  • Cables are hanging loose at the sides.

Which kind of spring do you have?

Stand inside the garage with the door closed and look up. Garage doors use one of two kinds of spring, and A-1 replaces both.

  • A garage door torsion spring: one large tightly wound spring on a steel shaft

    Torsion spring

    One or two big springs on a steel bar straight above the door. When one breaks you can usually see a gap of an inch or two in the coil.

  • A garage door extension spring stretched above the horizontal track

    Extension spring

    Long, thinner springs that run above the tracks on each side of the door and stretch as it closes. They usually come as a pair, so if one goes the other is not far behind.

What a spring replacement covers

A spring replacement fits the right spring for your door, then balances and tests the door.

  1. Both kinds of spring

    Torsion springs sit on a bar above the door. Extension springs stretch along the tracks at each side. Customers have had both kinds replaced by A-1, along with bent pulleys.

  2. Matched to the door

    A spring has to match the weight of the door. The right size means the door balances, the opener is not overworked and the new spring lasts.

  3. Balance and test

    Once the springs are on, the door is balanced and run up and down. One customer wrote that Sturdy looked over the whole system, not just the springs.

Call (704) 536-0913

Ask about broken springs

Send what the door is doing and where you are. Sturdy calls back.

Request service

Sturdy calls you back. If the door will not open, calling is quicker: (704) 536-0913.

From customers

★★★★★

“He expressed that while he had already taken off for the Christmas week-end; that he’d rather take care of my issue immediately so that I would have a good Christmas week-end.”

David and Brigitte H.Angi, December 2014
★★★★★

“Has helped us out twice. Mostly recently on Monday, 7/8. Our door spring had broken. Dependable and honest!”

T. L., MooresvilleNextdoor, July 2024
★★★★★

“He did more than just replace the springs, he looked over the whole system”

Neil R.Angi, June 2013

Questions about broken springs

Can I open my garage door with a broken spring?

You should not. The spring is what carries the weight of the door, so without it you are lifting the full weight and the opener can burn out trying. If your car is trapped inside, call and say so.

Should both springs be replaced at the same time?

In most cases, yes. Springs on the same door were fitted together and have done the same number of lifts, so when one breaks the other is close behind. Replacing both keeps the door balanced.

Can I replace a garage door spring myself?

It is not a job to try at home. Garage door springs are wound under very high tension and cause serious injuries every year. This is one to leave to someone who does it every week.

Door trouble? Call Sturdy.

Say what the door is doing and where you are. You will get a straight answer.

(704) 536-0913
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